• It is possible to have a number of users assigned to the same account.
  • The first user from a company who signs up on Rapidi usually also creates an account and will also be the Account Administrator. All services are then attached to that account.
  • If you want to have more users associated with the same account, please proceed as follows:
    1. Log in as the first user (the one that created the account) and click the utensil icon 'Account Admin' located at the top right of the page. Click 'Create User' in the account admin menu.
    2. Fill out the form with the user details and click 'Create User'
    3. After the user is created, you can add access for the user to your Rapidi services. 
      By default, the new user does not have access to any of your Rapidi services. 
      Go to 'Service Access' and assign the appropriate rights for the user.
    4. The user will receive an email with a link to create his password and password recovery questions.

User Name:

Accepted user names would be either an email address, numbers (0-9), letters (A-Z) (both uppercase and lowercase) but no space in the name.

Create API User:

In order to work with the API you need to create a dedicated API user. You create a user as described above, but additionally, you need to checkmark 'API User'. This will create a user that only will be allowed to access MyRapidi via the API.
The API user will not receive an email to set the password. Instead, the Account Administrator needs to generate an API Access Token for the API user. This is done under 'Manage Users'  once the API user is created. Generate the API Access Token by clicking the icon to generate a new API Access Token for this API user. This will open a window with the new API token for you to copy and work with.
The Account Administrator would need to give the API user service access, edit rights, etc. in order to work with the API accordingly.


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