Inactive owner or user [INACTIVE_OWNER_OR_USER]

When transferring data from your ERP to Salesforce, a very common error message is the following one:E2120 - ECE_SForceDataError: We got an error back from SalesForce when trying to update or insert data in SalesForce: Error returned from SFDC on upsert: [message: operation performed with inactive user [00530000003xqAb] , statusCode: INACTIVE_OWNER_OR_USER ].

In order to fix it, please go through the following steps:

1. Find the user in Salesforce.
2. Check whether the user is an active user or not.

In order to locate that specific user id, please do the following:

In your browser's address bar, you will see a URL similar to:

1. In Salesforce Classic -> https://.salesforce.com/00530000003xqAb?noredirect=1&isUserEntityOverride=1.
2. In Salesforce Lightning ->https://.lightning.force.com/lightning/setup/ManageUsers/page?address=%2F00530000003xqAb %3Fnoredirect%3D1%26isUserEntityOverride%3D1.

In each URL above, the user's Salesforce ID is 00530000003xqAb.

If the user is inactive, you need to activate it again. Note: if you don’t have enough licenses to activate the user again, you can use one of the 5 free Salesforce API licenses that are provided to every organization in Salesforce. For more information on how to set up a separate integration user without costs, check our article on how to set up the Salesforce API user.

.